LATEST..          All operating days and events can be found on our YOUR VISIT - Timetables page         
LATEST UPDATES
  • Freshwater header

BOOK YOUR TICKET

•service update•

FRI 19 JUL

we are open

WE ARE OPERATING FROM OUR
BLUE TIMETABLE

ACCESSIBILITY

For detailed information the Isle of Wight Steam Railway ACCESS STATEMENT, download the PDF document HERE or call 01983 882204.

Access to Havenstreet Station is suitable for wheelchair users. From the car park to the platform, and around the site, the surface is a flat tarmac surface. There is a ramp up to the platform but, based on experience, this seems to present little difficulty. Toilet facilities for wheelchair users are provided at Havenstreet, Wootton and Smallbrook Junction Stations. Further disabled toilet facilities are available in the Havenstreet Refreshment Rooms and in the Train Story lobby.

Access to Smallbrook Junction (via Island Line train service) and Wootton Station is possible. Both stations, particularly Wootton Station, have steep ramp and footpath sections which are negotiable with care. For those travelling to Smallbrook Junction via Island Line Trains, please note that Island Line do not allow some mobility scooters on their trains.

Ashey Station is a rural halt with only rough bridleways leading to and from the platform, which has no facilities. Therefore, it does not offer suitable access for wheelchair users, although the platform and picnic areas are level and negotiable with care.
Accessibility 1
Accessibility 2
Our carriages are of Victorian or Edwardian origin, compartment doors are too narrow for wheelchairs to enter. If the customer is able to leave the wheelchair, he or she may take the wheelchair up to the carriage door and then use the comfortable seating within the compartment. The empty wheelchair can be left with the platform staff or put into the guard's van. If the customer is unable to leave the wheelchair they may travel in one of our two carriages which have been specially modified to provide a compartment with double doors able to accommodate wheelchairs. Although these vehicle are included in the train whenever possible, we must point out that for operational and maintenance reasons, the presence of such a vehicle within the train cannot be guaranteed. At such times we will endeavour to accommodate the wheelchair within the guard's van.  For more information on our carriages, click here.

Wheelchair access to our shop is possible, although circulation space is tight due to the presence of four pillars, and our museum is accessible via a ramp from the shop. Our Refreshment Rooms and Carriage and Wagon workshop are both wheelchair accessible.

Our new TRAIN STORY Visitor Experience is easily accessible along its entire route with a Disabled Lift, accessible WC and baby change facilities.

Customers in wheelchairs are very welcome on our railway, and our staff will always provide all possible assistance whenever required.

Customers with particular requirements are advised to contact the railway on 01983 882204 prior to their visit.
Accessibility 3
Accessibility 4
Dis-1
Dis-2
Dis-3
Dis-4


...


FOLLOW IW STEAM RAILWAY

#

NEXT EVENT

REAL ALE TRAIN

A summer evening of trains and fine ale … Joi...

20 July 2019

• MORE INFO • BOOK NOW

Subscribe to our mailing list

LATEST NEWS

Museum & Archives Review Issue No. 19 June 2019

Museum & Archives Review Issue No. 19 June 2019

• READ MORE •

General Manager of the IW Steam Railway Announces Retirement

Peter Vail, General Manager of the IW Steam Railway has announced his retirement after 14 years

• READ MORE •
- ARCHIVES -